The objective of this course is to learn how to communicate with one or more interlocutors in relation to dealing with work situations in the catering sector.
Unit 1: Welcoming clients, introductions, courtesy and farewells
1. Useful expressions and vocabulary
Function:
Arriving at a restaurant.
Receiving and accomodating clients.
Restaurant customer service.
2. Practice in context
Function:
Ordering in a restaurant
Arriving at a restaurant
Greetings and farewells
3. Test
Unit 2: Compaints and apologies
4. Useful expressions and vocabulary
Function:
Complaints.
Apologies.
Requests.
5. Practice in context
6. Test
Unit 3: Explaining and recommending dishes
7. Useful expressions and vocabulary - Food basics
Function:
Food basics.
Explaining food.
Kitchen appliances.
8. Useful expressions and vocabulary - Snacks
Function:
Table essentials.
Snacks.
9. Practice in context - Basics and snacks
10. Useful expressions and vocabulary - Starters
Function:
Starters.
Seafood.
Vegetables.
11. Useful expressions and vocabulary - Main courses
Function:
Taking orders.
Kinds of meat.
Meat products.
Kinds of fish.
12. Practice in context - Starters and main courses
13. Test
Unit 4: Explaining and recommending desserts and drinks
14. Useful expressions and vocabulary - Desserts
Function:
Desserts.
Sweet ingredients.
Nuts.
15. Practice in context – Desserts
16. Useful expressions and vocabulary - Drinks
Function:
Non-alcoholic drinks.
Alcoholic drinks.
Drink ordering.
Tools.
17. Practice in context – Drinks
18. Test
Unit 5: Money matters
19. Useful expressions and vocabulary
Function:
Paying the bill.
Currencies.
20. Practice in context
21. Test
Unit 6: Providing information, making reservations and managing orders
22. Useful expressions and vocabulary - Making reservations
Function:
On the telephone.
Reservation.
23. Practice in context - Making reservations
24. Useful expressions and vocabulary - Menus, leaflets and letters
Function:
Menus
Leaflets
Letters
25. Practice in context
Unit 7: Giving directions and communicating with your colleagues
26. Useful expressions and vocabulary - Directions
Function:
Directions on the street.
Directions in the restaurant.
27. Practice in context
28. Useful expressions and vocabulary - Staff
29. Practice in context
30. Test
