The objective of this course is to learn how to communicate with one or more interlocutors in relation to dealing with work situations in the catering sector.
Unit 1: Welcoming clients, introductions, courtesy and farewells
Useful expressions and vocabulary
Function:
Arriving at a restaurant.
Receiving and accomodating clients.
Restaurant customer service.
Practice in context
Function:
Ordering in a restaurant
Arriving at a restaurant
Greetings and farewels
Test
Unit 2: Complaints and apologies
Useful expressions and vocabulary
Function:
Complaints.
Apologies.
Requests.
Practice in context
Test
Unit 3: Explaining and recommending dishes
Useful expressions and vocabulary – Food basics
Function:
Food basics.
Explaining food.
Kitchen appliances.
Useful expressions and vocabulary – Snacks
Function:
Table essentials.
Snacks.
Practice in context – Basics and snacks
Useful expressions and vocabulary – Starters
Function:
Starters.
Seafood.
Vegetables.
Useful expressions and vocabulary – Main courses
Function:
Taking orders.
Kinds of meat.
Meat products.
Kinds of fish.
Practice in context – Starters and main courses
Test
Unit 4: Explaining and recommending desserts and drinks
Useful expressions and vocabulary – Desserts
Function:
Desserts.
Sweet ingredients.
Nuts.
Practice in context – Desserts
Useful expressions and vocabulary – Drinks
Function:
Non-alcoholic drinks.
Alcoholic drinks.
Drink ordering.
Tools.
Practice in context – Drinks
Test
Unit 5: Money matters
Useful expressions and vocabulary
Function:
Paying the bi l.
Currencies.
Practice in context
Test
Unit 6: Providing information, making reservations and managing orders
Useful expressions and vocabulary – Making reservations
Function:
On the telephone.
Reservation.
Practice in context – Making reservations
Useful expressions and vocabulary – Menus, leaflets and letters
Function:
Menus
Leaflets
Letters
Practice in context
Unit 7: Giving directions and communicating with your colleagues
Useful expressions and vocabulary – Directions
Function:
Directions on the street.
Directions in the restaurant.
Practice in context
Useful expressions and vocabulary – Staff
Practice in context
Test
