English for Small Businesses
- Horas
- 30
- Referencia (sku)
- PC378
- Área principal
- Idiomas
This course aims to enable the learner to differentiate the most common terms and uses of the English language in sales activities: customer reception, specific activities and the most common complaints. During the course, the learner wi l be presented with appropriate ways to greet and talk to customers, give detailed information about shapes, sizes, materials and prices as wel as the grammatical structures that are needed to form sentences independently. There is also a focus on making suggestions and recommendations by using comparative and conditional structures to express possible outcomes of decisions. Accompanying the practical vocabulary, the learner wi l also see a range of tenses covering the past, present and future, enabling them to deal with a variety of situations. There is a short test at the end of each unit to check comprehension and ensure that the learner is aware of any areas they should review.
Unit 1 - Receiving and Welcoming Customers
Useful Expressions & Vocabulary
Common and practical expressions for greeting customers
Sample responses and natural interactions
Key vocabulary for customer-facing scenarios
Grammar Focus
Structures covered:
There is / There are
Some / Any
Pronunciation Practice:
Vowel sounds: /eə/ and /ɪə/
Practice in Context
Example dialogue between a shop assistant and a customer
Practical use of expressions and grammar structures in realistic conversations
Test Exercises
This lesson includes exercises to:
Consolidate vocabulary and grammar
Test comprehension and correct usage in context
Unit 2 - Describing the Product
Useful Expressions & Vocabulary
Essential vocabulary to describe products
Terms for features, qualities, and quantities
Grammar Focus
Using how much and how many to ask about quantities
Expressions with too + much/many (excess quantity)
Expressions with enough (sufficient quantity)
Practice in Context
Application of countable and uncountable nouns
Use of quantifiers in describing products
Practical exercises for fluency and comprehension
Test Exercises
Exercises designed to consolidate and assess knowledge of vocabulary and grammar from the unit
Unit 3 - Offers and Suggestions
English for Small Businesses (1/5)
Useful Expressions & Vocabulary
Common phrases for making offers and suggestions
Grammar Focus
Language for asking for and making suggestions
Review of ‘will’ for:
Predictions
Offers
First Conditional
Practice in Context
Various ways to make, accept, and reject suggestions or offers
Practical dialogues and scenarios
Test Exercises
Exercises to consolidate and assess understanding of the unit’s topics and grammar
Unit 4 - At the Clothes Shop
Useful Expressions & Vocabulary
Vocabulary related to clothes and how they fit
Common phrases used in a clothes shopping context
Grammar Focus
Present Continuous tense
Usage for present moment and near future
Practice in Context
Dialogue and examples set in a clothes shop
Application of vocabulary and grammar in realistic situations
Test Exercises
Exercises to consolidate vocabulary and grammar
Practice comprehension and correct usage
Unit 5 - At the Shoe Shop
Useful Expressions & Vocabulary
Extensive vocabulary related to footwear
Terms to describe types of shoes and shoe features
Grammar Focus
Language to describe problems with how footwear fits
Expressions for fit issues and discomfort
Practice in Context
Contextual examples showcasing typical expressions used in the footwear industry
Dialogues simulating common customer and shop assistant interactions
Test Exercises
Exercises to consolidate vocabulary and grammar from the unit
Practice applying language in relevant contexts
Unit 6 - Selling Food and Drinks
English for Small Businesses (2/5)
Useful Expressions & Vocabulary
Vocabulary covering the different areas inside a supermarket or food shop
Common terms related to food and drink sections
Grammar Focus
Most common phrasal verbs related to shopping
Practice in Context
Example dialogue showing people talking about food and shopping in different places
Practical use of vocabulary and phrasal verbs in context
Test Exercises
Exercises to consolidate and test learner’s knowledge of the topics and structures covered in the unit
Unit 7 - At the Gift Shop and Stationer's
Useful Expressions & Vocabulary
Vocabulary related to gift shops and stationery stores
Common items and phrases used in these retail environments
Grammar Focus
Review of modal verbs and their various uses
(e.g., can, could, may, might, must, should)
Practice in Context
Two short dialogues illustrating typical conversations in gift shops and stationer's
Practical examples for speaking and listening practice
Test Exercises
Exercises to consolidate and test knowledge of vocabulary, grammar, and conversation structures covered in the unit
Unit 8 - At the Tobacconist's and Newsagent's
Useful Expressions & Vocabulary
Typical vocabulary and expressions used in newsagent’s and tobacconist’s shops
Common items and phrases relevant to these stores
Grammar Focus
Review of defining and non-defining relative clauses
Practice in Context
Typical conversation example between customer and shop assistant
Listen and repeat exercises to improve pronunciation
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary, grammar, and conversational structures covered in the unit
Unit 9 - Selling Appliances and Furniture
Useful Expressions & Vocabulary
Vocabulary covering typical electrical items and furniture found in most homes
Grammar Focus
Comprehensive review of prepositions of place
Practice in Context
Practical examples illustrating the use of vocabulary and prepositions in real situations
Test Exercises
Exercises to consolidate and test knowledge of the unit’s vocabulary and grammar
Unit 10 - Other Shops
English for Small Businesses (3/5)
Useful Expressions & Vocabulary
Vocabulary introducing various types of shops found in towns and cities
Terms to describe shop types and services offered
Grammar Focus
Review of Present Perfect Simple and Present Perfect Continuous
Usage to express recent past and ongoing activities
Practice in Context
Realistic conversation between friends using Present Perfect Simple and Continuous
Contextual examples for better understanding and application
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary and grammar covered in the unit
Unit 11 - Money Matters
Useful Expressions & Vocabulary
Vocabulary and expressions related to money
Useful phrases for discussing financial matters
Grammar Focus
Form and use of the Second Conditional
Conditional sentences to discuss hypothetical situations
Practice in Context
Conversation example between two independent shop owners
Application of vocabulary and Second Conditional in real-life business talk
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary and grammar covered in the unit
Unit 12 - Saying Farewell
Useful Expressions & Vocabulary
Different ways to say farewell or goodbye to customers
Polite phrases commonly used in farewells
Grammar Focus
Review of ways to express possession
(e.g., possessive adjectives, 'have got', etc.)
Practice in Context
Typical exchange in a shop illustrating farewell phrases and possession structures
Test Exercises
Exercises to consolidate and test knowledge of vocabulary and grammar covered in the unit
Unit 13 - Giving Directions
Useful Expressions & Vocabulary
Essential vocabulary for asking for and giving directions
Common phrases and expressions used in navigation
Grammar Focus
Review of the Imperative mood and its uses
(commands, instructions, requests)
Practice in Context
Examples of dialogues and situations involving asking for and giving directions
Use of imperative forms in context
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary and grammar covered in the unit
Unit 14 - Letters, Telephone Numbers, Faxes and Memos
English for Small Businesses (4/5)
Useful Expressions & Vocabulary
Fundamental language and expressions used in business correspondence
Key vocabulary for letters, telephone numbers, faxes, and memos
Grammar Focus
Indirect questions as an essential part of formal business communication
Practice in Context
Practical examples applying the vocabulary and expressions in realistic business scenarios
Test Exercises
Exercises to consolidate and test knowledge of the vocabulary, grammar, and structures covered in the unit
Unit 15 - Orders, Quotations and Invoices
Useful Expressions & Vocabulary
Language and typical formats used for placing orders, quotations, and invoices
Key phrases for clear business communication in these contexts
Grammar Focus
Review of so and such used for emphasis in sentences
Practice in Context
Typical examples and dialogues covering placing orders, billing, and invoicing
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary, grammar, and business communication covered in the unit
Unit 16 - Complaints and Apologies
Useful Expressions & Vocabulary
Typical language used to make complaints and offer apologies in various situations
Grammar Focus
Overview of the most useful tenses for complaints and apologies
Exercises to practice and reinforce understanding
Practice in Context
Contextual dialogues and activities to practice the language covered
Test Exercises
Exercises to consolidate and test learner’s knowledge of vocabulary, grammar, and communication skills covered in the unit
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